Important Information - Kindly Read Before You Continue
KNOWN ISSUE WITH THE EQUIPMENT DEPOT: SKINS WILL "DISAPPEAR" AFTER YOU GIVE THEM TO A NEW SOLDIER.
THEY HAVE NOT BEEN DELETED. WE ARE WORKING ON A HOTFIX, TO BE DEPLOYED VERY SOON.


Please use the Login menu tab on the left and enter your player name and password. They are the same for the game and the Support helpdesk.

However, note that the account preferences menu on this page is ONLY for the helpdesk; to edit your Heroes & Generals account settings, please go to the Account Management page.

If you are unable to log in, please make sure to provide your Heroes & Generals account name in your support ticket.

Please note that we are not able to provide you with a time estimate of how long processing your ticket will take. We will do our best to provide you with a swift and fulfilling service, and hope for your understanding.

You may be able to solve your problem faster by using our Knowledgebase, Forum or Wiki, since many questions have already been answered there.


You can find our official Discord server here.

We have a channel called #feedback for comments and feedback and one called #suggestions for suggestions. That's where the developers read messages from players.

If you want to report bugs, please get in touch with the Bug Hunters. on their own channel, #bug-reports. They are a dedicated group of veteran players who help us find bugs, and help other players report bugs.

Please note that the Support helpdesk is intended for players who need assistance in installing and running the game, or similar issues, but not for bug reporting. Support is not able to provide follow-up or status updates on current bugs.

To check if a bug has been fixed, please consult the changelogs.

If you are in doubt about what behavior is acceptable in-game, please refer to the Rules of Engagement.

Concerning the rules of the Discord channels and in-game chat, please refer to the Rules of Conduct.

The Heroes & Generals Official Wiki is an unsupported feature and is a community-driven site. Reto-Moto can therefore not always guarantee the correctness of information found on this site. Reto-Moto modetates the Wiki and our Terms of Service apply to this site in the same manner as any other official Heroes and Generals websites. Breaking the Terms of Service on any official Heroes & Generals sites may result in disciplinary actions towards your account.